Economy ($7.99): Orders usually arrive in 7-10
business days. Free Economy Shipping on orders over $100 with promo code
Standard ($9.99): USPS Priority Mail - orders usually arrive in 3-5 business days.
FedEx 2-Day ($19.99): Orders placed on weekdays before 1pm Eastern Time will be shipped same day via FedEx 2 Day Service.
FedEx Overnight ($39.99): Orders placed on weekdays before 1pm Eastern Time will be shipped same day via FedEx Overnight Service.
*Tracking numbers will be emailed to you as soon as the order is shipped. Out of stock items will NOT be back-ordered for later shipping.
**All orders $150 & Up will require signature. Please make sure someone will be at the shipping address to sign for the package.
***DuBois cannot ship to P.O. Boxes, Alaska, Hawaii or anywhere outside the U.S. Entering a P.O. Box or overseas address will cause a delay in shipping, and may cause your order to be cancelled if we cannot obtain an alternate address.
Pick Up In Store
Non-textbook orders marked as Pick Up In Store will be available the next business day, usually by 12pm. You will receive an email notification when your order is ready. Textbook orders may require additional processing time.
Clothing/Souvenirs: Refunds and exchanges must be postmarked/mailed within 30 days of the purchase date and have tags attached, along with the original paperwork. All clothing returns must be unworn, unwashed, odorless, and in saleable condition. Dated, championship, and event merchandise is not exchangeable or refundable. (Includes white-out, black-out, Ring of Red, etc.) The customer is responsible for shipping charges on all refunds/exchanges.
Textbooks: Course materials purchased/rented after the first week of classes are not eligible for a refund. Original receipt is required for all refunds. New books must be completely unmarked and in new condition; shrinkwrapped books must be unopened to be eligible for a refund. Rental books are due back by the date printed on your receipt. eBooks and access codes must not be redeemed in order to be eligible for a refund.
Click here for a general merchandise return/exchange form.