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Shipping and Returns:

How much is shipping?
What is your return policy?

 

Shipping Information

Orders received after 4PM on Friday or during the weekend will be processed the next business day.   
This DOES affect 2 Day shipping and Overnight shipping.

All in-stock merchandise is shipped within 24 to 48 hours of receiving your order.

Out of stock items will NOT be back-ordered/shipped. 

Shipping charges are listed below.
For Regular Ground, please allow 5-10 business days for delivery. For 2 Day, please allow 2-3 business days. For Overnight, please allow 1-2 business days.

**FedEx Delivery is Monday-Friday ONLY**


If you have any questions regarding shipping, please contact us at (513)523-7111 or by clicking here.

 

SHIPPING CHARGES

Ground Shipping: USPS
$7.99 flat rate for orders under $75.00
Free ground shipping on orders $75.00 and over 

2 Day Shipping: FedEx
$14.99 flat rate shipping

1 Day Overnight Shipping: FedEx
$29.99 flat rate shipping


*All orders $150 & Up will require signature. Please make sure someone will be at the shipping address to sign for the package.

**DuBois cannot ship to P.O. Boxes, Alaska, Hawaii or anywhere outside the U.S. Entering a P.O. Box or overseas address will cause a delay in shipping, and may cause your order to be cancelled if we cannot obtain an alternate address.
  

Pick Up In Store

Orders marked as Pick Up In Store will be available the next business day at 12pm.  You will not receive an automatic notification that the order is ready.

 

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Return Policy (Web Orders Only) 

GENERAL MERCHANDISE (Clothing/Souvenirs):

-Refunds/exchanges must be post marked/mailed within 30 days of the purchase date in original packaging with tags attached and with original paperwork.
-All clothing returns must be unworn, unwashed, odorless, and in saleable condition.
-Dated, championship, and event merchandise is not exchangeable or refundable.
(This includes white-out, black-out, and ring-of-red merchandise.)
-The customer is responsible for shipping charges on all refunds/exchanges.


Click here for a return/exchange form.

 

TEXTBOOKS:

-See slip attached to your register receipt for refund policy on textbooks.

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